Manuflo Support Center

How can we help?

Open a ticket, browse customer guides, or look up the status of a request. Real humans, sage tea, and a one-business-day reply target.

All systems operational Average first reply: under 4 hours Hours: Mon–Fri 9am–6pm ET

Open a ticket

File a question, bug, billing issue, or feature request. We reply by email within one business day.

Start a ticket →

Customer guides

Step-by-step playbooks for setup, quoting, printer integrations, materials, invoicing, and shipping.

Browse guides →

Check ticket status

Got a reference like MF-XXXXXX? Look up where things stand.

Lookup ticket →

Customer guides

Hand-written walkthroughs covering everything from your first quote to closing the books.

Getting started

Set up Manuflo in five minutes

Create your company, add your first printer, set tax + currency, and send a test quote.

5 min read Orders

From quote request to paid invoice

The full lifecycle: customer files, automated quoting, deposit, production, ship, invoice.

8 min read Production

Manage your print queue without spreadsheets

Status columns, capacity planning, multi-printer scheduling, and reprint handling.

7 min read Materials

Filament inventory and AMS units

Track grams, low-stock alerts, multi-color jobs, multi-spool deductions, and waste.

6 min read Integrations

Connect your printers and slicer

Bambu, Klipper, Prusa, OctoPrint, Etsy, Shopify, Goshippo, and more, with one-click linking.

10 min read Billing

Quoting and invoicing customers

Branded PDFs, deposits, taxes, payment terms, Stripe checkout links, and dunning.

6 min read CRM

Customer profiles and history

Repeat orders, lifetime value, file libraries, and per-customer pricing rules.

4 min read Analytics

Reading your dashboard

Revenue, margin, printer utilization, top customers, and material run-rates explained.

5 min read Account

Team, roles, billing, and security

Invite teammates, role-based access, 2FA, billing portal, and SSO basics.

5 min read

Open a ticket

Fastest way to reach us. Real reply from a real person, by email, usually within hours.

Tell us what's going on

All fields except phone are required. We'll send a copy of your message and your ticket reference to the email below.

By submitting you agree to our privacy policy. We never sell your data.

Prefer email?

Send anything to [email protected] and we'll route it for you. Replies come from the same inbox.

Look up an existing ticket

Enter your reference (the MF-XXXXXX code from your confirmation email).

Critical outage?

If app.manuflo.app is unreachable or your account looks compromised, mark the ticket category as Technical and put URGENT in the subject. We page on those.

Frequently asked questions

Quick answers. If yours isn't here, open a ticket above.

How fast will I get a reply?
Most tickets get a first reply within 4 hours during business hours (Mon–Fri 9am–6pm ET). Worst case, you'll hear back within one business day. Critical outages are paged.
Can I reply to the email I get back?
Yes. The confirmation comes from [email protected]. Hit reply and your message attaches to the same ticket. Screenshots, files, and Loom links are all fine.
What's a ticket reference and where do I find it?
Every ticket gets a code like MF-A1B2C3. It shows up in the success message after you submit, and at the top of the confirmation email. Use it to look up status on this page.
Do you support phone or live chat?
Not yet. We're a small founder-run team and we put every hour into the product and into thoughtful written replies. Email-based ticketing keeps a clean record for both sides and gets you better answers than a rushed chat. Live chat is on the roadmap.
I think I found a bug. What should I include?
Two things help us fix bugs fast: (1) the steps you took, in order, that led to the issue, and (2) a screenshot or short Loom showing the unexpected behavior. If a network error showed up, the timestamp helps us find it in our logs.
Can I request a feature?
Please do. Pick category Feature request and describe the workflow you'd like, not just the feature. The "what are you trying to do" matters more than the "what should the button look like", a lot of feature requests turn into shorter, smarter solutions once we understand the workflow.
How do I cancel or change my plan?
Open the app and go to Settings → Billing. You can switch plans, update payment, download invoices, or cancel from there. If anything's stuck, file a ticket with category Billing and we'll handle it.
Is my data safe?
Yes. All data is encrypted in transit (TLS 1.2+) and at rest. Customer files live in private storage, accessible only to your account. Backups are run nightly. See our privacy policy for the full breakdown.
How do I export my data?
Orders, customers, materials, and invoices all have CSV export from their list views. For a full account export including files, file a ticket and we'll generate one within 24 hours.
Do you offer onboarding for bigger farms?
Yes. Studios and Enterprise plans include a guided onboarding call. Send us a ticket with category General and a few details about your farm (printer count, monthly orders, current tools) and we'll set it up.

Still have questions?

We respond fast and we don't ship support to a third country. You'll talk to the people who built it.

Open a ticket