1. Introduction
Manuflo ("we," "us," or "our") operates manuflo.app and the Manuflo SaaS platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully. By using Manuflo, you agree to the practices described here.
If you have questions about this policy, contact us at [email protected].
2. Information We Collect
Account Information
When you create a Manuflo account, we collect:
- Name and email address
- Password (stored in hashed form — we never store your plain-text password)
- Company or business name (optional)
- Billing information (processed securely by Stripe — we do not store your payment card details)
Usage Data
As you use Manuflo, we automatically collect information about how you interact with the platform:
- Log data including IP address, browser type, pages visited, and timestamps
- Feature usage patterns (which modules you use and how often)
- Device information (operating system, screen resolution, browser version)
- Crash reports and error logs
Business Data
Data you enter into Manuflo — such as orders, customers, printers, materials, and invoices — is stored on our servers to provide the service. This data belongs to you.
Cookies & Tracking
We use cookies and similar technologies to:
- Keep you logged in (session cookies)
- Remember your preferences
- Understand how the site is used (analytics)
You can disable cookies in your browser settings, but some features of Manuflo may not work correctly without them.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Manuflo platform
- Process your subscription and billing via Stripe
- Send transactional emails (account confirmations, password resets, invoices)
- Respond to your support requests and inquiries
- Analyze usage trends to improve the product
- Detect and prevent fraud, abuse, or unauthorized access
- Comply with legal obligations
We do not use your business data (orders, customers, etc.) for any purpose other than operating the service on your behalf.
4. Information Sharing and Third Parties
We do not sell, trade, or rent your personal information to third parties. We share data only in these limited circumstances:
- Stripe: Payment processing. Stripe collects and processes your billing information under their own Privacy Policy. We receive only a payment confirmation and a tokenized reference.
- Infrastructure providers: Cloud hosting and database services used to run Manuflo. These providers process data only on our behalf and are contractually bound to keep it confidential.
- Analytics services: Aggregated, anonymized usage data may be processed by analytics tools to help us improve the platform.
- Legal requirements: We may disclose information if required to do so by law, court order, or governmental authority.
- Business transfers: If Manuflo is acquired or merged, your data may be transferred as part of that transaction. You will be notified of any such change.
5. Data Retention
We retain your account data for as long as your account is active or as needed to provide the service. If you cancel your subscription, we retain your data for 30 days to allow for reactivation, after which it is deleted from our systems.
Some anonymized usage data may be retained for longer periods for analytics purposes.
6. Security
We take the security of your data seriously. We use industry-standard measures including TLS encryption in transit, hashed passwords, and access controls to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal data and account. You can do this from within the app or by emailing us.
- Portability: Request an export of your business data in a machine-readable format.
- Opt-out: Unsubscribe from marketing emails at any time via the unsubscribe link in any email.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Children's Privacy
Manuflo is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page and, for material changes, notify you by email or in-app notification. Your continued use of Manuflo after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: [email protected]
- Company: Manuflo