1. Acceptance of Terms
By accessing or using the Manuflo platform at manuflo.app (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.
These Terms apply to all users of the Service, including users on the free tier and paying subscribers. By creating an account, you represent that you are at least 18 years old and have the authority to enter into this agreement on behalf of yourself or your organization.
2. Description of Service
Manuflo is a web-based Software-as-a-Service (SaaS) platform designed for 3D print businesses. The Service provides tools for managing orders, print queues, printers, material inventory, customers, quotes, invoices, and related business operations.
The Service is accessed via a web browser at app.manuflo.app. We reserve the right to modify, update, or discontinue features of the Service at any time with reasonable notice.
3. Account Responsibilities
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activity that occurs under your account
- Ensuring your account information is accurate and up to date
- Notifying us immediately at [email protected] if you suspect unauthorized access to your account
You may not share your account credentials with others or allow multiple users to access a single account unless explicitly permitted by your subscription plan. Each user must have their own account.
4. Subscription and Billing
Manuflo offers both a free tier and paid subscription plans. Paid subscriptions are billed on a monthly basis through Stripe, our third-party payment processor.
- Billing cycle: Subscriptions renew automatically at the end of each monthly billing period unless cancelled.
- Payment: By providing payment information, you authorize Manuflo (via Stripe) to charge your payment method for all fees due.
- Price changes: We reserve the right to change subscription prices. We will provide at least 30 days' notice before any price change takes effect. Continued use of the Service after a price change constitutes acceptance of the new price.
- Cancellation: You may cancel your subscription at any time from within your account settings. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months.
- Failed payments: If a payment fails, we may suspend your account until the outstanding balance is resolved. We will notify you by email before any suspension.
5. Free Tier Limitations
The free tier of Manuflo is subject to the following limits:
- 10 orders per month
- 2 printers
- 5 materials tracked
- 20 customers
Free tier accounts do not include PDF quote and invoice generation, the revenue dashboard, or multi-company support. These limits may be changed at our discretion with reasonable notice. We reserve the right to discontinue the free tier at any time with 30 days' notice.
6. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law or regulation
- Infringe on the intellectual property rights of others
- Transmit malicious code, viruses, or disruptive data
- Attempt to gain unauthorized access to the Service or its related systems
- Scrape, crawl, or systematically extract data from the Service without written permission
- Resell or sublicense access to the Service without authorization
- Impersonate any person or entity
- Engage in any activity that places unreasonable load on our infrastructure
We reserve the right to suspend or terminate accounts that violate this Acceptable Use policy, without prior notice in cases of serious violations.
7. Intellectual Property
Our property: The Manuflo platform, including its software, design, trademarks, and content, is owned by Manuflo and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.
Your data: You retain all ownership rights to the data you input into the Service (orders, customers, business data, etc.). By using the Service, you grant Manuflo a limited license to process your data solely for the purpose of providing the Service to you.
You may not copy, modify, reverse-engineer, or create derivative works of the Manuflo platform without our express written permission.
8. Data and Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.
We implement reasonable security measures to protect your data, but we cannot guarantee absolute security. You are responsible for maintaining secure access to your account.
9. Termination
By you: You may terminate your account at any time by cancelling your subscription and deleting your account from within the app, or by contacting us at [email protected].
By us: We reserve the right to suspend or terminate your account at any time for:
- Violation of these Terms
- Non-payment of fees
- Conduct that we reasonably determine is harmful to other users, the Service, or Manuflo
Upon termination, your right to access the Service ceases immediately. We will retain your data for 30 days following termination, after which it will be deleted. You may request a data export before deletion.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We do not warrant the accuracy or completeness of any information provided through the Service.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MANUFLO AND ITS OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE AMOUNT YOU PAID TO MANUFLO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100 CAD, WHICHEVER IS GREATER.
12. Indemnification
You agree to indemnify, defend, and hold harmless Manuflo and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
13. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.
Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada. You consent to personal jurisdiction in Ontario for such purposes.
14. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the effective date at the top of this page. For material changes, we will provide at least 14 days' notice by email or in-app notification before the changes take effect.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may cancel your account.
15. Contact Us
If you have questions about these Terms, please contact us:
- Email: [email protected]
- Company: Manuflo